Genoa

Say hello to Laura Mattiello, a former port and customs agent at Multi Marine Services, who has now joined the Sevenstar Operations team at the companies’ headquarters in Amsterdam Hailing from Genoa, Laura has been at the forefront of handling port calls for large and small cargo vessels for over 12 years. In her role as local agent, she assisted Sevenstar clients with customs formalities and other paperwork and local knowledge, and she organised logistics for loading and discharge operations at Sevenstar’s main port of call in the Mediterranean.

Transparency When asked what was most important for her in her role as local agent, Laura says: “It is transparency. From the inside out, I understand the importance of accurate, transparent, and best possible information, enabling clients to plan ahead for loading or discharging their yacht. In shipping we are dealing with ever changing situations, and, although that is exactly what I like most about my job, for clients who have little understanding of the shipping world, this is not always easy. It is our job to help them better understand and plan their logistics, even in case of unforeseen changes.“

“enabling our clients to make informed decisions”

A global network of local knowledge “Working at the operations department of Sevenstar, I will be managing vessels and working with Sevenstar’s global network of local (port) agents. Now I will be the one depending on their local knowledge. In any case I will do my utmost to feed them with the best information possible, so we can keep improving our service to clients globally and locally”.